JaldTech FAQs

Q: "What are your shipping options?"

• A: "We offer several shipping options within the US, including Standard Ground (3-5 business days), Expedited (2 business days), and Overnight (1 business day). Shipping times may vary depending on your location."

Q: "How much does shipping cost?"

• A: "Because we love our customers, Free Shipping with in the Continental US!"

Q: "Do you ship to Alaska and Hawaii?"

• A: "Sad to say but we do not ship to these states at this time!"

Q: "Can I track my order?"

• A: "Yes! Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website (USPS, FedEx, UPS)."  

Q: "What payment methods do you accept?"

• A: "We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay."   

Q: "Is my payment information secure?"

• A: "Yes, your payment information is secure. We use SSL encryption to protect your data during transmission. We do not store your credit card information."

Q: "Do you charge sales tax?"

• A: "We collect sales tax as required by law based on your shipping address. The applicable sales tax will be displayed during checkout."

Q: "Are your products authentic?"

• A: "Yes, we guarantee the authenticity of all our products. We source our products directly from reputable suppliers and manufacturers."

Q: "What are the dimensions of this item?"

• A: "You can find the detailed dimensions of each item on the product page under 'Specifications' or 'Details'. If you need further assistance, please contact our customer support."

Q: "Do you restock sold-out items?"

• A: "We restock popular items whenever possible. You can sign up for email notifications on the product page to be alerted when an item is back in stock." 

Q: "What is your return/exchange policy?"

• A: "We offer a 30-day return or exchange policy on most items. Items must be in their original condition with tags attached. Certain items, like final sale items, are not eligible for return. Please see our full return policy on our website for details."

Q: "How do I return an item?"

• A: "To initiate a return, please visit our website's 'Returns' page and follow the instructions. You'll need your order number and email address. We'll provide you with a prepaid return shipping label."

Q: "Who pays for return shipping?"

• A: "We offer free return shipping for eligible returns within 30 days of delivery."

Q: "How long does it take to get a refund?"

• A: "Once we receive your returned item, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method."

Q: "What or who will be JaldTech's official courier?"

• A: "USPS for small packages and UPS for larger packages."