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23600 Mercantile Road

Suite C-100 Postbox DP010986

Beachwood, OH 44122

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FAQ

Got Questions? We've Got Answers!

  • What are the age requirements to use JALD TECH services?
    You must be at least 18 years old or of legal age in your jurisdiction to create an account and use our services.
  • How do I keep my account secure?
    You are responsible for maintaining your account security by: Using a strong password Not sharing your login credentials Logging out when using shared devices Reporting any suspicious activity immediately
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • Can JALD TECH terminate my account?
    Yes, we may terminate accounts that: Violate our Terms of Service Engage in fraudulent activity Misuse our services Break applicable laws
  • What happens after I place an order?
    You'll receive an email confirmation once your order is received. This email will include your order details and tracking information when available.
  • Can JALD TECH cancel my order?
    Yes, we reserve the right to refuse or cancel any order for various reasons, including pricing errors, suspected fraud, or violations of our terms. If this happens, we'll notify you and refund any payment made.
  • Why do you need my accurate information when ordering?
    Accurate information ensures: Successful delivery of your products Proper billing processing Important updates about your order Compliance with legal requirements
  • Can I post reviews and comments about products?
    Yes, but all user content must: Be lawful and appropriate Not infringe on others' rights Follow our content guidelines Be honest and accurate
  • How is my personal information protected?
    We take your privacy seriously. Our Privacy Policy details: How we collect your information Ways we use your data How we protect your privacy Your privacy rights
  • Will I be notified of changes to the Terms of Service?
    While we may update our Terms at any time, continued use of our services after changes indicates acceptance. Major changes will be communicated through the app or email.
  • What if I find an error in pricing or product description?
    We strive for accuracy but occasional errors may occur. We reserve the right to correct any errors and update information. If you spot an error, please contact our customer service.
  • How do I get help with other questions?
    For additional support: Email us at [contact email] Use the in-app support feature Visit our help center Contact customer service during business hours
  • How are disputes handled?
    Disputes are resolved according to our jurisdiction's laws through our customer care line. We encourage reaching out to customer service first to resolve issues amicably.
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